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Wireless Internet - Frequently Asked Questions

This page provides some answers to frequently asked questions, as well as instructions on how to use the service.

General
1.
What equipment do I need to use this service?
To access the Internet inside this wireless location, you must already have a laptop enabled with wireless 802.11b or 802.11g network capabilities and a web browser.
2.
What software do I need to use this service?
You need to be running either Windows 2000, XP, 98 or Mac OS X as your operating system. The version of Internet browser you need depends on your equipment and operating system, as indicated below:

For Windows:
Microsoft Internet Explorer 4.01 SP2 or higher and Netscape Navigator 4.7 or higher

For Macintosh:
Microsoft Internet Explorer 5.1 or higher and Netscape Navigator 4.7 or higher
3.
Can I access web-based email (such as hotmail) with this service?
Yes. Make sure that you have entered your username and password to log into the service.
Then enter the URL of your email service into your web browser to access your email.
4.
Can I receive POP/SMTP-based email (such as Outlook Express) with this service?
Yes. Make sure that you have entered your username and password to log into the service.
Then open your email application, and your email should download as usual.
5.
Can I send POP/SMTP-based email with this service?
This depends on your email provider, some may not allow you to send mail from this network. Please check with your mail provider for more information.
6.
Can I access my VPN or corporate network with this service? How?
Yes. After agreeing to the Terms of Use, you should be able to access your VPN or corporate network by running your VPN software or client. This is typically located on your computer desktop or in the Network Connections folder (if you are using Windows). Once your VPN is established, you can access your corporate network or email as you would if you were in the office.
7.
Is the connection secure?
Security is an important topic and we've done many things to provide for a secure experience, however, you should always use caution whenever accessing the internet. We block each user from accessing other users on the network, but your "conversations" with the internet are available to others. Please be sure to use secure "SSL" web sessions (aka HTTPS connections) for private transactions (like internet banking, credit card transactions, and using pin numbers and passwords) and, if available, use your VPN software to encrypt all your traffic to and from your computer.
8.
Who is responsible for this service?
This service is offered as an amenity by Giant Food Stores.
9.
Where can I call for help?
Our technical support center is available every day, 24 hours a day, and can be reached by
calling 1-877-WIFI-CAFE.
Usage
1.
How do I configure my SSID?
While many wireless cards automatically connect to the appropriate wireless network, in
some cases you may be required to configure your SSID manually. Methods for setting the
SSID vary across brands and models of wireless network cards. For best results, we
recommend that you refer to the documentation provided with your particular wireless
network card. The following web site maintains wireless card documentation for many
vendors as well: http://www.wi-fi.org/OpenSection/certified_products.asp?TID=2.

For reference, in Windows, this is typically done by following: Start-> Settings-> Control Panel-> Network Connections. Then, for your wireless network card, view Properties-> Configure and set your SSID field to ’ giant ’.

2.
Is my wireless configuration supported?
This network is 802.11b/g -compatible, so any certified wireless network card should be
compatible.
3.
Are Macintosh computers supported?
Yes, provided they have a compatible Internet browser and 802.11b/g network capability.
4.
How do I access my VPN or Corporate Intranet?
After authenticating by entering your username and password, you can access your VPN or corporate network by running your VPN software or client. This is typically located on your computer desktop or in the Network Connections folder (if you are using Windows). Once your VPN is established, you can access your corporate network or email as you would if you were in the office.
5.
What can I do after I connect to the network?
You will have full access to the internet. Besides access to all public Web sites and email, you may also use services including SSL, Telnet, FTP, VPN, etc.
 
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